Topic

Good Day,

Because, I would have only two subjects I decided against the active research I proposed yesterday. Thus, I will put it on the back burner, but it will not be forgotten. I do believe that this is an important issue and should be investigated. 

I decided to replace my previous topic with research on utilizing technology tools to increase learning during times of deployment changes to menus and policies. This way I can have a larger sample of participants. 

Currently employees take another two to three weeks after the implementation of the changes to understand and adhere to the new policies. Customers become frustrated because employees are not knowledgeable. The population of the study would range in ages from 17 to 50, with various educational backgrounds, cultural background and language abilities. I would want to split participants into two groups to see if the new technique works better.

  

With the research I would want to answer the following questions:

1.     Can interactive technology training help to absorb the new material?

Can I improve retention by asking the employees to write a summary of the changes?

Does the application of technology learning improve customer service?

Have a great day,

Cornelia